Privacy Policy

1. Information you give us

• Inquiry forms (Mantra Diksha, Consultation, Contact)

  All three forms ask the same questions: your first and last name, phone (WhatsApp) number with country code, email address, gender, date of birth, complete address, occupation, the services you are interested in (Online or In-Person Mantra Diksha, Abhimantrit Sri Yantra, Online Consultation), why you want Mantra Diksha or a consultation, your Ishta and Kul Devi/Devta, your agreement to this policy, and your permission for us to contact you in future about Mantra Diksha, events, offerings and updates by WhatsApp, email or phone.

• How we use and store form details

  We use this only to respond to your inquiry, to arrange Diksha, consultations and events you ask about, and to send you information related to your request and, with your permission, about our future events and offerings. Your answers are submitted to our Google Forms form and stored, with the date and time they were sent, in the Google Sheets spreadsheet linked to it, with access limited to our team. If that form is unavailable, they are kept in a Google Sheets spreadsheet our website writes to, likewise limited to our team.

• Bookings and donations

  Sri Yantra bookings and donations are paid on Stripe’s secure checkout pages, hosted by Stripe. We never see or store your full card details. Stripe shares with us what is needed to record your payment (such as your name, email, the amount and what you paid for and, for a Sri Yantra delivered to you, your delivery address and phone number). After paying, Stripe brings you back to a confirmation page on this site. After a Sri Yantra payment you may fill in a booking form hosted on Google Forms; your answers there are stored with Google Forms and seen by our team.

• WhatsApp

  If you message us on WhatsApp or choose WhatsApp as your preferred contact, we reply on WhatsApp. We may send you messages about your inquiry, booking or our events; you can reply “STOP” at any time and we will stop sending you these messages. We will still reply if you contact us again.

• Email

  If you email us at shreegeetam@kalisri.com or choose email as your preferred contact, we keep that correspondence in our mailbox, which is provided by Zoho Mail. We may also email you about your inquiry and our events (for example Mantra Diksha, Sri Yantra and Anushthan updates). These emails are sent from seva@mail.shreegeetam.com through Brevo, our email delivery provider, and replies come to us. Every such email has an unsubscribe link; after you unsubscribe we will not send you these emails again, and we will still reply if you write to us. Brevo records whether each email was delivered and opened and which of its links were clicked, so that we can tell whether our emails reach you; the links in our emails also tell Google Analytics that you came from our email (section 2).

2. Information collected automatically

• Google Analytics 4

  Helps us understand how the site is used: pages visited and the language you read them in, approximate location (such as country and city), device and browser type, how visitors arrived (for example the referring website or campaign link), and actions such as starting or submitting a form (never what you type into it), opening an FAQ, playing a video, scrolling, or clicking links (for example booking, donation, WhatsApp, email and social media links). When you come back from a Stripe payment, the payment’s reference number and what was paid for (for a Sri Yantra, the item and its price; for a donation, only the currency) are recorded, so that each payment is counted once. Google Analytics uses cookies (_ga, _ga_*). We do not send your name, email address, phone number or messages to Google Analytics, and we do not use it for advertising.

• Consent in Europe

  Visitors in the European Economic Area, the United Kingdom and Switzerland are asked for consent before analytics cookies are used. To know whether to ask, the site checks your country with Cloudflare once and remembers it in your browser for 30 days. Until you accept, and if you decline, Google Analytics sets no cookies. The usage events described above (such as page views, clicks and form steps, never what you type into a form) are still sent to Google, but without cookies or any identifier, so they cannot recognise you on a later visit. As with any request to its servers, Google receives your IP address with them.

• Completed forms

  When a form is submitted successfully, our server may also report to Google Analytics that a form was completed, with the anonymous identifier from your Google Analytics cookie (if there is one), the page address and your country, so that our counts stay accurate. It never includes what you entered in the form. It does this only where analytics is allowed: never if you declined, and in the European Economic Area, the United Kingdom and Switzerland only after you accepted.

• Cloudflare

  Protects and speeds up the site: it provides the secure connection, filters harmful traffic, limits repeated form submissions and keeps copies of our pages so they load quickly. In doing so it processes technical data such as your IP address. Cloudflare may also measure page performance without cookies.

• Our server

  Our website server keeps your IP address in memory for a short time (at most about 20 minutes) to limit repeated form submissions. Its logs record technical messages, such as errors, for security and troubleshooting; they do not contain what you entered in a form. The logs are limited in size and rotated automatically, so older entries are deleted.

• Embedded videos and posts

  On the home page, video thumbnails load from YouTube’s image server as that section scrolls into view. A YouTube video itself loads (from youtube-nocookie.com) only when you press play. Instagram posts, if shown, load when you scroll near them. YouTube and Instagram then apply their own privacy policies.

3. Cookies and browser storage

This site uses the following cookies and storage in your browser:

• _ga, _ga_* (cookies)

  Set by Google Analytics: an anonymous identifier that tells visits apart and groups page views into sessions. They last up to two years. In the European Economic Area, the United Kingdom and Switzerland they are set only after you accept. If you refuse analytics cookies (section 7), they are deleted and not set again.

• sg_consent (browser storage)

  Your analytics choice (from the consent bar or from section 7 of this policy), so that we do not ask again and respect it on every page.

• sg_country (browser storage)

  Your country as reported by Cloudflare, used only to decide whether to show the consent bar and to respect your analytics choice. It is checked again after 30 days.

• sg_tx (browser storage)

  The reference numbers of Stripe payments already counted in this browser, so that a payment is not counted twice.

• sg_internal, sg_debug (browser storage)

  Set only on our own team’s devices, to keep their visits out of our statistics and to test the analytics.

• Cloudflare security cookies

  Cloudflare may set a strictly necessary cookie (such as __cf_bm or cf_clearance) when it needs to check that a visitor is not an automated program.

Browser storage stays on your device. When you submit a form, your analytics choice is sent along with it so that our server can respect it. You can delete these cookies and this storage at any time by clearing this site’s data in your browser. Stripe, Google Forms, YouTube, WhatsApp and Instagram use their own cookies on their own pages and players.

4. How we share information

We do not sell your personal information. We share it only with the service providers that run the site and our services, for the purposes above: Google (Sheets, Forms, Analytics and YouTube), Stripe (payments), Meta (WhatsApp and Instagram), Zoho (our mailbox), Brevo (sending our emails) and Cloudflare (security and delivery), and when required by law.

5. Where information is processed

Our team and service providers may process your information in India, the United States and other countries. We rely on our providers’ safeguards for these transfers.

6. How long we keep it

Inquiry details are kept for as long as needed to respond to you and to keep a record of our correspondence, unless you ask us to delete them. Google Analytics keeps event-level data for 14 months; aggregated reports that do not identify you may be kept longer. We keep your name, email address and language on our email list at Brevo, with the delivery, open and click records of the emails we send you, for as long as we may email you. If you unsubscribe, your contact stays on that list marked “do not email”, so that you are not emailed again; you can ask us to delete it at any time. Payment records are kept as required for accounting and legal purposes.

7. Your choices and rights

You can ask us to access, correct or delete your information, or withdraw your consent to being contacted, by writing to shreegeetam@kalisri.com. Depending on where you live (for example under India’s Digital Personal Data Protection Act, 2023 or the EU/UK GDPR) you may have additional rights, including the right to complain to a data protection authority.

Wherever you are, you can allow or refuse analytics cookies at any time with the buttons below. If you refuse, Google Analytics stops using cookies on this site and the ones it has set are deleted; the cookieless usage events described in section 2 continue. To block Google Analytics completely, you can use Google’s opt-out browser add-on for Google Analytics or a content blocker.

8. Children

This site is not intended for children under 18. Please do not submit a form on behalf of a child without a parent’s or guardian’s consent.

9. Changes

We may update this policy; the effective date at the top shows the latest version.

10. Contact

KaliSri Holdings, LLC · Email: shreegeetam@kalisri.com